AI Statement

We use Artificial Intelligence (AI) within our services to support our users with substantive work. In this AI statement, we explain how AI is applied, what data is processed, and the principles we adhere to.

Our main principles are:

• AI is optional and recognisable;
• The user always remains in control;
• Customer and user data are not used to train AI models;
• The built-in AI functionality is implemented entirely within the European Union;
• Privacy, information security, transparency, and human assessment are central.

1. Objective of using AI 

The built-in AI functionality supports users with tasks such as:

• Drafting policy articles and other texts;
• Identifying potential risks;
• Proposing measures for risk management;
• Analyzing, searching for, and evaluating information;
• etc.

Other supporting functions will be added in the future.

AI only provides suggestions. The service does not automatically apply AI results and does not allow AI to make independent decisions. The user evaluates the outcome and decides whether to use it.

2. Recognisable and optional

AI functions are clearly recognisable by their own colour, icon, and textual indication. As a result, a user knows in advance when a function uses AI.

An administrator determines for the entire customer environment whether the built-in AI functionality is available. When AI is disabled:

• The AI ​​functions disappear from the user interface;
• Users cannot perform AI requests;
• No AI processing takes place in the background either;
• No data is sent to the AI ​​platform.

The service remains usable without the built-in AI functionality.

3. Processing of data

The data that is processed depends on the function that is used and the information that the user provides for the AI request.

We apply the principle of data minimisation: only data necessary to perform the relevant AI function is sent to the AI ​​platform.

On the AI ​​platform:

• Prompts are not saved;
• Generated results are not stored;
• No customer data is permanently stored;
• Customer data is not used to train or improve AI models;
• Customer data is not processed outside the European Union.

For traceability, executed AI tasks within the service environment can be recorded in the system audit log of the entity to which the task relates. As a result, this recording does not take place on the AI platform but remains part of the service for accountability reasons.

In addition, the agreements regarding the processing and security of personal data are laid down in the applicable data processing agreement and other contractual agreements.

4. Used AI models

We use open-weight language models that run on our European AI infrastructure. Open-weight means that the model weights are available under license. This does not necessarily mean that all training code and training data are also public.

We determine the appropriate model used for each function. Models may be updated or replaced when necessary for quality, security, performance, or continuity. Our principles regarding European processing, data protection, and transparency continue to apply in this regard.

5. Human control and limitations

AI results can be incorrect, incomplete, outdated or inappropriate. AI models can also contain unintended biases. Users should therefore always critically check a result before using it.

The built-in AI functionality:

• Does not make independent decisions;
• Does not automatically implement  / apply changes;
• Does not replace a professional, legal, or substantive judgement;
• Shall not be used as the sole basis for decisions with significant consequences for individuals.

We assess our AI applications for quality, security, privacy, and potential risks. Where necessary, we adjust features, instructions or models.

6. Responsible and safe use

In the development and deployment of AI, we focus on:

• Lawfulness and compliance with applicable laws and regulations;
• Privacy and data minimization;
• Information security and protection against misuse;
• Human control and responsibility;
• Transparency and recognisability;
• Preventing and limiting discrimination, bias and other undesirable effects;
• Monitoring and follow-up of security incidents.

Our services operate in accordance with the GDPR and Axxemble is ISO 27001 certified. Additional agreements regarding security, availability, and responsibilities, among others, are included in the relevant processing agreements and our SLA.

Questions, comments or objections

Do you have questions, comments or objections about the use of AI within our services by Axxemble, data processing, or an AI result? Please contact us via the details listed on the right (or below):

Axxemble B.V.

Email: [email protected]

Phone: ++31 (0)85 303 8429

We will investigate reports of potentially incorrect, inappropriate, or discriminatory AI results, which may lead to the modification of a feature, instruction, or model.

We may amend this AI statement when our services, technology, or applicable laws and regulations change. The most recent version is always available on this page.

Last updated: 03-11-2026